Refund Policy

At Little Dog Co, we want you and your furry friend to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

30-Day Return Window

You have 30 days from the date of delivery to request a return or exchange. To be eligible for a return, items must be unused, in their original packaging, and in the same condition you received them.

How to Start a Return

To initiate a return, please contact us at contact@littledogcopets.com with your order number and reason for the return. We will provide you with instructions on how to send your item back.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original payment method within 5-10 business days.

Exchanges

If you'd like to exchange an item for a different size, color, or product, please contact us at contact@littledogcopets.com. Exchanges are subject to product availability.

Exceptions

The following items are non-refundable:

• Personalized or custom-made items
• Perishable goods (treats, food)
• Items marked as final sale
• Gift cards

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery at contact@littledogcopets.com with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Late or Missing Refunds

If you haven't received your refund after 10 business days, please check your bank account or contact your credit card company, as processing times may vary. If you still have not received your refund, contact us at contact@littledogcopets.com.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect. We recommend using a trackable shipping method to ensure your return reaches us safely.