Shipping policy

Shipping Policy

At Little Dog Co, we work hard to get your order to you as quickly as possible. Please review our shipping details below.

Processing Time

All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Times

Estimated delivery times after your order has been shipped:

United States: 7-12 business days
Canada: 10-15 business days
International: 12-20 business days

Please note that these are estimated timeframes and actual delivery may vary depending on your location and carrier conditions.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier's website. Please allow 24-48 hours for tracking information to update after receiving your confirmation email.

Shipping Rates

Shipping rates are calculated at checkout based on your location and the weight of your order. Free shipping promotions may be available from time to time and will be clearly indicated on our website.

International Orders

For international shipments, please be aware that:

Customs duties, taxes, and import fees may apply and are the responsibility of the buyer.
Delivery times may be longer due to customs processing.
We are not responsible for delays caused by customs or local postal services.

Undeliverable Packages

If a package is returned to us due to an incorrect address, unclaimed delivery, or refusal, the customer will be responsible for reshipping costs. Please ensure your shipping address is accurate at checkout.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery time, please contact us at contact@littledogcopets.com with your order number. We will work with the carrier to locate your package and resolve the issue.